Posted on November 25, 2025

Masterclass Recording:聽Where Soft Skills Matter Most – The 3 Things Patients Instantly Judge Us On

Access Your Free Masterclass Recording

Where Soft Skills Matter Most | The 3 Things Patients Instantly Judge Us On

Discover why 86% of patients will pay 14% more for a great experience and how mastering the right soft skills can transform your practice from price-shopping battleground to premium service destination.

In this 40-minute masterclass, you’ll learn:

  • The 3 critical factors patients judge your entire team on
  • How to shift from transactional interactions to memorable experiences
  • Proven strategies to reduce damage control and increase perceived value

Hosted by Glacial’s Co-Director of Client Services, Hailey Vanier and featuring industry experts Christine Scarlett & Lauren Weaver (聽& Founders of聽), with special guest Myra Cherchio, CEO of See Vision Eye Institute.

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